Privacy Policy — How dbjl Protects Your Data
At dbjl, your privacy is a fundamental priority. This Privacy Policy explains in plain, formal English exactly what personal data we collect, why we collect it, how we use it, and what rights you hold as a registered player on the dbjl platform.
SSL Encryption
Every connection to the dbjl platform is secured with industry-standard SSL/TLS encryption. Your account credentials, payment details, and personal data are transmitted and stored in encrypted form at all times.
No Data Sales
dbjl does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your information is used solely to operate and improve the services we provide to you directly.
Your Data Controls
You have the right to access, correct, export, and request deletion of your personal data at any time. Submit a request to [email protected] and our team will respond within five business days.
Transparent Cookie Use
dbjl uses cookies strictly for platform functionality, session management, and first-party analytics. We do not use invasive tracking cookies or share browsing data with advertising networks.
Clear Retention Periods
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law. Inactive accounts are handled according to our documented retention schedule.
KYC & AML Compliance
dbjl collects identity and payment verification data as part of standard Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. This protects both you and the integrity of the platform.
1. Data Controller
For the purposes of this Privacy Policy, the data controller responsible for the personal information collected through the dbjl website at https://dbjl.club is dbjl ("dbjl", "the Company", "we", "us", "our").
This Privacy Policy applies to all personal data processed in connection with your registration, use, and interaction with the dbjl platform, including its casino games, sports betting markets, promotional activities, customer support communications, and payment processing operations.
By registering an account with dbjl or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein. This policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of your overall agreement with dbjl.
If you have any questions about this Privacy Policy or how your personal data is handled, please contact our support team at [email protected]. All privacy-related communications are conducted in English.
2. Information We Collect
dbjl collects personal data through several channels including account registration, identity verification, payment processing, platform usage, and direct communications. The categories of personal data we may collect include:
| Category | Examples of Data Collected | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National ID number, passport number, photograph | Registration form, KYC submission |
| Contact Data | Email address, mobile phone number, residential address (including city, district, postcode) | Registration form, account settings |
| Financial Data | bKash/Nagad/Rocket/Upay mobile wallet numbers, Visa/Mastercard last four digits, deposit and withdrawal transaction records | Payment processing, transaction history |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage, wagering activity | Platform activity tracking |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automatic collection via server logs and cookies |
| Communications Data | Support ticket content, live chat transcripts, email correspondence, feedback submissions | Customer support interactions |
| Preference Data | Responsible gaming limit settings, marketing consent preferences, notification settings | Account settings, self-exclusion requests |
dbjl does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been provided by a person under the age of 18, we will take immediate steps to delete that data and close any associated account. 18+
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data (beyond identity document photographs), health data (except where relevant to a responsible gaming self-exclusion request), or sexual orientation.
3. How We Use Your Data
dbjl uses the personal data we collect for the following specific purposes:
- Account Management: To create, verify, maintain, and close your player account, and to authenticate your identity each time you log in to the dbjl platform.
- Service Delivery: To provide access to casino games, sports betting markets (including cricket, Lucky Dice, and Table Tennis), live dealer games, and slot titles from our partner game studios.
- Payment Processing: To process deposits and withdrawals in Bangladeshi Taka (৳) via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and to maintain accurate transaction records.
- Identity Verification (KYC): To verify your identity and age as required under our Know Your Customer obligations prior to approving any withdrawal request.
- Anti-Money Laundering (AML): To monitor transactions for signs of money laundering, fraud, or other financial crime, and to report suspicious activity as required by applicable law.
- Responsible Gaming: To administer deposit limits, session time-outs, cooling-off periods, and self-exclusion requests that you have set, and to monitor your gaming patterns for indicators of problem gambling behaviour.
- Customer Support: To respond to your queries, complaints, and requests submitted via email at [email protected] or through the platform's support interface.
- Marketing Communications: To send you promotional offers, bonus notifications, and tournament updates by email or SMS — only where you have given explicit consent and only to the contact details registered on your account. You may withdraw marketing consent at any time.
- Platform Improvement: To analyse aggregated, anonymised usage data to identify technical issues, improve game performance, enhance user interface design, and develop new features.
- Legal Compliance: To comply with any legal obligation, regulatory requirement, court order, or governmental instruction applicable to dbjl's operations.
We will not use your personal data for any purpose other than those listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.
4. Legal Basis for Processing
dbjl processes your personal data on the following legal grounds, depending on the nature and purpose of each processing activity:
- Contractual Necessity: Processing required to perform the contract between you and dbjl — including account creation, payment processing, game delivery, and customer support — is carried out on the basis that it is necessary to fulfil our contractual obligations to you as described in our Terms & Conditions.
- Legal Obligation: Certain processing activities — including KYC identity verification, AML transaction monitoring, and the retention of financial records — are carried out because they are required by applicable law or regulation. dbjl is obligated to perform these activities regardless of individual consent.
- Legitimate Interests: Processing for fraud prevention, platform security, technical performance monitoring, and responsible gaming pattern analysis is carried out on the basis of dbjl's legitimate interest in operating a safe, fair, and reliable platform for all users. We balance these interests against your privacy rights before relying on this basis.
- Consent: Processing for direct marketing communications (email newsletters, bonus alerts, promotional SMS) is carried out only where you have given your explicit, freely given, informed, and unambiguous consent. You may withdraw this consent at any time by contacting [email protected].
5. Data Sharing & Third Parties
dbjl does not sell, rent, or trade your personal data to any third party. We may share your personal data with the following categories of third party only where strictly necessary and for the purposes described:
- Payment Service Providers: We share the minimum necessary financial data with our payment partners — bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to process your deposits and withdrawals. These providers operate under their own privacy frameworks and are bound by contractual data protection obligations when handling data on our behalf.
- Game Content Providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session-level technical data (such as your anonymous player session token and stake amounts) required to operate the games you play. These providers do not receive your full identity or contact data.
- Identity Verification Services: Third-party KYC verification providers may process your identity documents and biometric photograph data for the purpose of confirming your identity and age. These providers are contractually bound to process your data only for this purpose.
- Fraud Prevention and AML Services: Automated fraud detection and AML screening tools may process transaction metadata and account behaviour signals to identify suspicious activity. Outputs from these systems may be shared with relevant financial crime authorities where legally required.
- Legal and Regulatory Authorities: Where required by law, court order, or the instruction of a competent governmental or regulatory authority, dbjl will disclose personal data to the relevant authority. We will notify you of such disclosure where we are legally permitted to do so.
- Professional Advisors: Our legal advisors, auditors, and accountants may access personal data to the limited extent necessary to provide their professional services to dbjl, subject to strict confidentiality obligations.
All third parties with whom dbjl shares personal data are required to handle that data in accordance with applicable data protection law and in a manner consistent with the protections described in this Privacy Policy. dbjl does not permit third-party processors to use your personal data for their own independent purposes.
7. Data Retention
dbjl retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our general retention periods are as follows:
- Active Account Data: Personal data associated with an active player account is retained for the full duration of the account's active status plus a minimum period of five years following account closure, as required for AML compliance.
- Transaction Records: All deposit, withdrawal, and bet transaction records are retained for a minimum of seven years from the date of the transaction to meet financial record-keeping obligations.
- KYC Documents: Identity verification documents (National ID, passport copies, proof of address) are retained for five years following account closure or the end of the customer relationship, whichever is later.
- Customer Support Records: Email and support ticket correspondence is retained for three years from the date of the final message in the relevant communication thread.
- Marketing Consent Records: Records of your marketing consent (or withdrawal of consent) are retained for the duration of the account and for three years following account closure.
- Self-Exclusion Records: Records of self-exclusion requests are retained permanently to prevent a self-excluded player from being incorrectly re-admitted to the platform.
At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where anonymisation is used instead of deletion, the resulting data no longer constitutes personal data and may be retained for analytical purposes indefinitely.
Players may request early deletion of their personal data by contacting [email protected], subject to the overriding retention requirements imposed by applicable law. Where legal obligations require us to retain specific data, we will inform you of the applicable period and the reason it cannot be deleted earlier.
8. Data Security
dbjl takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
- SSL/TLS Encryption: All data transmitted between your device and the dbjl platform is protected by SSL/TLS encryption, ensuring that your credentials and payment information cannot be intercepted in transit.
- Encrypted Data Storage: Sensitive personal data held in our databases — including financial information and identity document data — is stored in encrypted form using industry-standard encryption protocols.
- Access Controls: Access to systems holding personal data is restricted on a strict need-to-know basis. Staff members are granted only the minimum access permissions required to perform their role, and all access is logged and audited.
- Two-Factor Authentication: Internal systems holding personal data are protected by multi-factor authentication requirements for all staff accessing them.
- Penetration Testing: dbjl conducts periodic security assessments of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
- Incident Response: In the event of a personal data breach, dbjl has documented incident response procedures in place. Affected players will be notified without undue delay where the breach is likely to result in a high risk to their rights or interests.
9. Your Privacy Rights
As a registered player on the dbjl platform, you hold the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected]. We will acknowledge your request within 24 hours and provide a full response within five business days (Bangladesh Standard Time).
Right of Access
You have the right to request a copy of all personal data dbjl holds about you, together with information about how it is used and with whom it is shared.
Right to Rectification
You have the right to request that inaccurate or incomplete personal data held about you be corrected or completed. You may update some details directly from your account settings page.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
Right to Data Portability
You may request an export of your personal data in a structured, machine-readable format so that you can transfer it to another service provider of your choice.
- Right to Object: You have the right to object to processing carried out on the basis of dbjl's legitimate interests. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a rectification request is being resolved.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Requests will be fulfilled free of charge in the vast majority of cases. Where a request is manifestly unfounded, excessive, or repetitive, dbjl reserves the right to charge a reasonable administrative fee or decline to act on the request, with written reasons provided.
10. Policy Updates
dbjl reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the features and services offered on the dbjl platform. The revised policy will be published on this page with an updated "Last updated" date.
Where a material change is made to this Privacy Policy — particularly any change that affects how we use your personal data in a way that could be considered less favourable to you — dbjl will make reasonable efforts to notify affected players by email or via an in-platform notification prior to the change taking effect.
Your continued use of the dbjl platform following the publication of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated version. If you do not accept the changes, you must stop using the platform and close your account before the revised policy takes effect.
We recommend that you review this Privacy Policy periodically — at least once every 90 days — to remain informed of how dbjl handles your personal data. The current effective version is always available at https://dbjl.club/privacy-policy.
11. Contact & Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way dbjl handles your personal data, please contact us in writing using the details below. All privacy correspondence is handled in English.
Email (plain text, not a link): [email protected]
Subject line: "Privacy Request — [Your Registered Username]"
Response time: Acknowledgement within 24 hours; full response within 5 business days (Bangladesh Standard Time, UTC+6).
If you are not satisfied with dbjl's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. We take all privacy complaints seriously and are committed to resolving them fairly and transparently.
For questions related to your responsible gaming settings, self-exclusion, or deposit limits, please visit the Responsible Gaming page or contact [email protected] directly. For general account and platform queries, visit our FAQ page.
Your Privacy Is Safe — Now Enjoy the dbjl Platform
Explore cricket betting, 500+ slots, live casino games, and more — all secured and private. 18+